Shipping FAQ's

How long do I need to wait until I receive the items I ordered?

Once you place an order, we will prepare your order as soon as possible (within 1-5 business days). After your order is shipped, you will receive your order in the number of days based on the charts above. 

Please continue down this page for more delivery information.

**Please note that due to COVID-19, delivery may be delayed and delivery times displayed can only be used as an estimate.**

Can I track my order?

Tracking is available for all orders, with the exception of local deliveries. After we have packaged and dispatched your order, we will send you an email to notify you of your tracking number. Please note that tracking information is updated by the courier and in some cases may take time to update.

For local deliveries, you will get a notification that your order was received. A second notification will be sent to you once the package has been successfully delivered.

Still have questions?

Feel free to contact us for any questions regarding shipping via:

● Email

● Direct message our Instagram account @oumopetshop

 Direct message our Facebook account @oumopetshop


Canada Delivery Information

Local Delivery 

Toronto, Markham, Richmond Hill, Aurora, Newmarket, Stouffville, Vaughan, Mississauga and more! If your city is not listed, input your postal code at checkout to see whether you are eligible for local delivery rates)

Order Amount (before tax) Shipping Cost Delivery time
Over $50 Free
2-7 business days
Under $50
2-7 business days

Rest of Ontario

Order Amount (before tax)
Shipping Cost
 Delivery time
Over $80 Free 2-14 business days
Under $80 $9.99 2-14 business days

Rest of Canada

Order Amount (before tax)
Shipping Cost
 Delivery time
Over $99 Free 2-14 business days
Under $99 $14.99 2-14 business days


United States Delivery Information 

● Shipping rate & delivery time will be calculated automatically at checkout based on weight of products ordered. 

● Shipping may be unavailable for certain products or orders as they may be considered oversized. Please contact us at for custom shipping rates.

Product Type
Available For Shipping
Dog Toys 
All products (Flat Rate starting at $5 CAD)
Dog Leashes
All products 
(Flat Rate starting at $5 CAD)
Dog Wellness
All products
All products
Cat Toys
All products 
(Flat Rate starting at $5 CAD)
Cat Scratchers
Police Car Scratcher
Beds & Furniture
Nap Trap Cylinder Bed
Pidan Beds
Pet Packsack
Pidan Carpets
Product Type
Contact For Custom Shipping Rate
Cat Scratcher

All products, except for Police Car Scratcher

Organic Cotton Pet Bed: Pug

Cat Litter & Wellness 
All products

Please note all orders ship from Canada and transactions are conducted in CAD.
● Orders are subject to applicable customs, tariffs, duties, taxes and brokerage fees that will be your responsibility and are not included in the shipping charge. You may be charged these additional costs upon delivery.
● Duty and taxes vary based on product and delivery location. We recommend contacting your local customs office for more detail and information regarding tariffs, duties and taxes in your location. 


Happy Shopping!