Have a question? Great - We have answers!

Are these the cutest toys out there? Will you be having new products soon?

No doubt about it. We are constantly trying to bring new products for you and the most beloved member of your household to enjoy! Now... next question!

What currency is displayed on your website?

All prices are listed in CAD.

I changed my mind. Can I change or cancel my order? 

If your order has not yet been packed and shipped out, you can change or cancel your order. Contact us as soon as possible to make the change by emailing care@oumopetshop.com.

Unfortunately once your order has been dispatched, we can no longer make any changes to your order.

Thank you for understanding!

How much is delivery? How long will it take?

Please refer to our shipping policy for more information regarding delivery times and prices.

I am ordering from outside of Canada, do I need to pay customs duty or taxes?

Customs duty or taxes will depend on where you want to deliver to. If your country requires you to pay customs and/or taxes, you will be responsible for paying it.

Please contact us at care@oumopetshop.com to let us know where you are from and we can further assist you in answering question related to customs and taxes.

Can I return an item? 

To avoid cross-infection and for you & your pet's safety, all products are final sale and returns or exchanges will not be accepted. Please visit our return & exchange policy page for more details.

There is a problem with my product. What do I do?

We are so sorry for the inconvenience caused if there is a manufacturer defect. Please contact us at care@oumopetshop.com so that we can help you find a solution.

This is not what I ordered. What do I do?

We apologize for the inconvenience caused. We want you to get what you ordered! Please contact us at care@oumopetshop.com so that we can help you find a solution.

I can't find my answer anywhere. How do I contact customer service?

If you have any questions or concerns about a product or your order, please contact us using one of the below methods. A team member will get back to you as soon as possible: